Yes, you can chat with WhatsApp Business accounts. WhatsApp Business is a separate app from regular WhatsApp and is designed specifically for businesses to communicate with customers. When a business sets up a WhatsApp Business account, they get access to features like business profiles, away messages, quick replies, and messaging statistics. Customers can then message the business account just like they would message a regular WhatsApp contact.
How to Start a Chat with a WhatsApp Business Account
Chatting with a WhatsApp Business account is easy. Here are the steps:
- Get the phone number for the business’s WhatsApp account. They may advertise this on their website, storefront, or other marketing materials.
- Open WhatsApp on your device.
- Tap the Calls tab at the bottom.
- Tap the New Chat icon in the top right.
- Enter the phone number for the business account.
- Start typing your message in the text box at the bottom.
- Hit send when ready.
The business account should receive your message and can respond directly in chat. You can then carry on a conversation just like with any other WhatsApp contact. Some key things to keep in mind when chatting with a business on WhatsApp:
- They may take a little longer to respond at busy times.
- The chat may be handled by different employees over time.
- They have access to canned quick replies to common questions.
- You can ask questions, give feedback, place orders, etc.
Benefits of Chatting with a WhatsApp Business Account
There are many benefits to chatting with businesses on WhatsApp rather than calling them or using less direct contact methods:
- It’s fast and convenient – get answers without having to sit on hold.
- Conversations are saved in chat history so you can go back for reference.
- You can multitask while you wait for responses.
- It may give you access to special promotions and sales.
- You can initiate conversations at your own pace.
- It documents your interactions with the business.
Overall, chatting via WhatsApp Business accounts allows for casual yet effective communication with companies. It’s a user-friendly approach that saves time and gives you written records. Many large brands now offer this option to improve customer service and simplify conversations for common questions and transactions.
Types of Things You Can Do in WhatsApp Business Chats
Here are some examples of ways you can use WhatsApp Business chat:
- Ask questions – Get answers about products, services, store hours, order status, etc.
- Place orders – Some businesses allow you to place orders directly through WhatsApp chat.
- Make requests – You can ask about reservations, appointments, delivery, special services, etc.
- Get support – WhatsApp chats are commonly used for customer support and help with issues.
- Give feedback – Share reviews, suggestions, complaints and praise directly with a business.
- Get alerts – Opt-in for updates like shipping notifications, coupons, sales and more.
The options vary between companies, but in general you can handle most basic communications through WhatsApp Business chat that you would otherwise need to call or email about.
Tips for chatting with WhatsApp Business Accounts
To get the best results when chatting with businesses on WhatsApp, keep these tips in mind:
- Check when they typically respond – Look for posted hours or ask when you can expect a reply.
- Keep conversations focused – Only ask about one topic at a time to avoid confusion.
- Be patient – Understand reps are often juggling multiple chats simultaneously.
- Provide key details upfront – Give them any important info like order numbers, phone numbers, etc.
- Stay polite and friendly – You’re chatting with real people trying to be helpful!
- Follow up if needed – Return to the chat if you don’t get a response within expected times.
- Say thanks – A quick thank you goes a long way in encouraging great service.
With reasonable expectations and a cordial attitude, chatting with businesses via WhatsApp can be quick, convenient and rewarding for both parties.
Common Questions About WhatsApp Business Chats
Is it free to message WhatsApp Business accounts?
Yes, messaging WhatsApp Business accounts is free. Standard WhatsApp messaging rates apply, so if you have a cellular data or internet connection you can chat with businesses at no extra charge.
How do I know if a business has a WhatsApp account?
Look for a WhatsApp icon or message number on the company’s website or storefront. Many list this contact option alongside phone, email and social media. You can also search for the business name on WhatsApp to see if they have a verified account.
Can I still call or email if I prefer?
Yes, WhatsApp Business chatting is just one option offered by many companies. You can still call, email, visit in person or use any other contact methods they provide.
Is it safe to share personal/payment info?
WhatsApp uses end-to-end encryption to protect chats, so it is reasonably safe to share confidential information. However, email or secure company sites may be better options for sensitive data like credit card details.
Do I need a WhatsApp Business account too?
No, you can chat with WhatsApp Business accounts using your regular WhatsApp app. Businesses are the only ones that need special WhatsApp Business accounts.
Conclusion
WhatsApp Business chatting provides a convenient way to directly contact companies and get support through your phone. With over 175 million people already messaging business accounts, it’s becoming a popular customer service channel. Feel free to reach out to any company using WhatsApp if they advertise it as a communication option.