There are a few different ways you can provide feedback and suggestions to WhatsApp to help improve the app and service.
Use the WhatsApp Settings Menu
The easiest way to submit feedback or suggestions is directly through the WhatsApp app. Here are the steps:
- Open WhatsApp and tap the 3 dots or settings icon in the top right.
- Go to Settings > Help > Contact Us.
- Tap “Help improve WhatsApp” and you’ll be taken to a feedback form.
- Select the type of feedback you want to give from the menu.
- Fill out the details of your suggestion or issue.
- Tap submit when you are finished.
This feedback goes directly to the WhatsApp development team. It’s the most convenient way to provide suggestions or report any issues you have using WhatsApp.
Email WhatsApp Support
You can also email the WhatsApp support team directly to provide feedback:
- Go to Settings > Help > Contact Us and tap “Email us” to open an email draft to WhatsApp support.
- Or send an email manually to [email protected].
- Explain your suggestion or feedback details clearly in the email.
- Attach any screenshots or examples that help explain your suggestion.
- Send the email and WhatsApp support will review your feedback.
Emailing support provides a way to give more detailed suggestions or explain complex issues you’re having. However, it may take longer to get a response compared to in-app feedback.
Post on Social Media
You can also try posting your WhatsApp suggestions on their social media pages:
- Go to the WhatsApp Facebook page and post your feedback as a comment.
- Tweet your suggestions on the official WhatsApp Twitter account.
- Make sure to include relevant details and tag the company in your post.
- Social media provides public visibility for your suggestions.
WhatsApp community managers often respond to and engage with users on social media. So it can be effective for getting attention for your ideas. However, more private channels like in-app or email may be better for sensitive topics.
Submit Feedback on the WhatsApp Blog
The WhatsApp blog has options to provide feedback and suggestions:
- Go to the WhatsApp blog at blog.whatsapp.com.
- Look for the Contact Us link in the site footer.
- Fill out the form with your suggestion details.
- Make sure to be as detailed as possible.
- Click submit to send your feedback directly to the blog admins.
The WhatsApp blog is managed by their marketing and communications team. So this channel is better for suggestions related to their blog content, messaging, or public relations.
Participate in WhatsApp Beta Testing
If you use WhatsApp frequently, you can sign up for their beta testing program:
- Join the WhatsApp Beta program for iOS or Android.
- You’ll get early access to new WhatsApp features before public release.
- Test out the new features and report any issues or feedback through the beta feedback channels.
- Beta testing provides the chance to influence new features before final release.
Signing up as a beta tester allows you to provide direct feedback on new WhatsApp developments. However, the program requires more active participation and responsibility.
Conclusion
In summary, here are some of the top ways to effectively provide feedback and suggestions to the WhatsApp team:
| Method | Pros | Cons |
|---|---|---|
| In-app feedback form | – Convenient in-app access – Goes directly to dev team |
– Limited detail options |
| Email support | – Can provide detailed suggestions – Paper trail of communications |
– Slower response time |
| Social media | – Public visibility – Community engagement |
– Not as direct – Character limits |
| WhatsApp blog | – Detailed submissions – Related to blog/content |
– Less direct for app feedback |
| Beta testing program | – Early access to new features – Direct feedback channels |
– Requires more participation |
The best approach depends on the type of suggestion and how much detail you need to provide. The in-app feedback form is easiest for quick suggestions, while emailing support or posting on social media allows more room for detailed ideas. Participating as a beta tester gives the opportunity to influence new features directly.
With over 2 billion users, WhatsApp is focused on constantly improving their messaging experience. So they appreciate any feedback that helps enhance the app. Providing constructive suggestions through the right channels is the best way to potentially see your ideas implemented in future WhatsApp updates.