Getting in touch with OnePlus support can be done in a few different ways. The quickest and easiest way is to use their online support channels. OnePlus has a support website with options to find solutions, submit tickets, and engage in live chats. They also have active social media support accounts on platforms like Twitter and Facebook. For more direct support, OnePlus has a customer service phone number that can be called. There are some differences in support availability depending on region. This article will provide an overview of the main OnePlus support contact options and how to best reach them for assistance.
Use OnePlus Online Support
The OnePlus support website should be the first place to check when looking for assistance. Here you can browse support topics, submit support tickets, have live chats, check repair status, and more. The options include:
- Support Topics – Browse help articles and FAQs by category like Account, Payment, Repairs, Software Updates, and more. This lets you find solutions to common issues.
- Submit a Ticket – If you can’t find an answer, submit a support ticket describing your problem. You’ll get an email response from their team.
- Live Chat – Initiate a real-time chat with a OnePlus support agent for quick troubleshooting.
- Repair Status – Check the status of a repair ticket you’ve submitted for a OnePlus device.
The OnePlus support site is the most comprehensive resource for self-service troubleshooting or getting personalized support. Visit https://www.oneplus.com/support to get started.
Reach Out on Social Media
OnePlus also has active social media support accounts you can contact, including:
- Twitter – The Twitter account @OnePlus_Support is available for support inquiries. Send them a tweet describing your issue.
- Facebook – Post on the OnePlus Facebook page and a support rep may respond to assist.
- Forums – The OnePlus Community Forums have support topics monitored by OnePlus staff ready to help.
Social channels like Twitter and Facebook may provide quicker responses than email for basic questions. But for complex support needs, submitting a ticket may be better. The OnePlus Forums are also great for peer-to-peer help from other OnePlus users.
Call OnePlus Support
For direct phone support, OnePlus has a US customer service phone number available. The number to call is:
- 1 (888) 988-0908
This hotline is open Monday to Friday 9AM – 9PM EST. There are also localized support numbers for other regions like India, Europe, and China. Visit the OnePlus Contact Us page and select your country for phone support details.
When calling OnePlus, you may need to provide identifying details like your IMEI number or order number depending on your issue. Have these handy before calling. Also try to call during less busy hours if possible to reduce hold times.
Get Support Through Apps
Some support options are built directly into OnePlus apps and software. Check these access points when looking for assistance:
- OnePlus Diagnostic App – This app can diagnose device issues and connect you to support for troubleshooting.
- OnePlus Community App – Post questions and get help from OnePlus staff and users via the official community app.
- OnePlus Care – The OnePlus Care app offers device support tools and contacts for repairs or replacements.
Having trouble with your OnePlus phone? Try using one of the official OnePlus apps to identify issues and get guided support.
Visit a OnePlus Service Center
For in-person support, OnePlus has service centers located in some areas. Visit an authorized service center for walk-in tech support or device repairs. Find a OnePlus service location near you using the center locator tool.
Bring your OnePlus device to a service center if you need hands-on troubleshooting, tech support, or hardware repairs. Appointments may be required at some locations.
How to Get the Best Support from OnePlus
Here are some tips to help you get the best customer service and most effective support from OnePlus channels:
- Try online help and troubleshooting before calling – Many issues can be fixed yourself using OnePlus’ FAQs and support articles.
- Have your details handy – When contacting any support channel, have your order number, IMEI number, and any other details related to your issue available.
- Take advantage of live chat – The real-time chat option on their support site provides quick assistance from agents.
- Call during less busy times – Support wait times will be shorter during weekday mornings or evenings than peak hours.
- Describe your problem completely – Clearly explain the issue and details to support reps to help them effectively troubleshoot.
Following tips like these can help you get the fastest response when you need OnePlus support. Their team aims to deliver excellent customer service across channels.
OnePlus Support Overview
In summary, the main options available for contacting OnePlus customer support include:
| Channel | Details |
|---|---|
| OnePlus Support Website | Knowledgebase, tickets, live chat, repair status |
| @OnePlus_Support | |
| OnePlus Facebook Page | |
| Forums | OnePlus Community Forums |
| Phone Number | 1 (888) 988-0908 for US |
| Apps | Diagnostic, Community, Care apps |
| Service Centers | In-person support and repairs |
With the right contact method, you can get assistance quickly from OnePlus trained staff. Browse their comprehensive knowledgebase for DIY troubleshooting first before reaching out. Their support team aims to provide caring service and expert solutions tailored to your issue.
Frequently Asked Questions about OnePlus Support
What are OnePlus’ support hours?
OnePlus support is available 7 days a week from 9AM to 9PM EST in North America. Hours vary slightly in other regions. Their online channels like knowledgebase and live chat are accessible 24/7.
Does OnePlus offer phone support?
Yes, OnePlus has direct phone numbers you can call for live support in the US, India, Europe, and China. Check the OnePlus Contact Us page and select your region to view the number.
Can I get in-person support at a OnePlus store?
OnePlus has authorized service centers in some cities you can visit for hands-on tech support and repairs. Find a walk-in repair location using their service center locator tool.
How long is OnePlus’ warranty period?
New OnePlus phones come with a 1 year limited warranty. Extended warranty periods are available for purchase as well. Refurbished devices have a 6 month warranty.
Does OnePlus offer remote screen sharing for support?
Yes, reps can initiate remote view and control of your OnePlus device screen to help diagnose and fix issues in real-time. Enable permissions when prompted during support sessions.
Can I unlock my OnePlus device through their support?
No, OnePlus support is unable to provide unlock codes or assistance with unlocking phones, even those still under warranty. Unlocks must be done through third-party providers.
How can I track the repair status for my OnePlus device?
You can check the status of any repair requests submitted on the OnePlus support site under My Cases. Log in and select your case to view details.
What info do I need when contacting OnePlus support?
Have your order number, IMEI number, serial number, and invoice ready based on your support issue. Also be ready to provide specifics like model number and OS version.
Can I purchase OnePlus parts or accessories through support?
No, OnePlus support does not handle direct sales or part fulfillment. Visit the OnePlus online store to purchase official accessories, batteries, chargers, cases and other add-ons.
Does OnePlus offer a callback support option?
Yes, when you submit a ticket on their support site you can request a callback. You’ll then receive a call from a OnePlus agent within one business day to assist you.
Conclusion
OnePlus aims to provide exceptional customer service through their diverse support channels. Knowledgeable reps are available via online tools, social media, phone, in-person, and their own apps. Start with their comprehensive self-help knowledgebase for quick DIY solutions. For more complex issues, their staff can provide individualized troubleshooting and technical assistance. OnePlus continues to innovate and enhance support capabilities for a smooth user experience.
