WhatsApp is a popular messaging app owned by Facebook that allows businesses to communicate with customers directly. Many companies choose to add WhatsApp to their Facebook business pages as another way for customers to get in touch.
However, you may eventually decide you want to remove the WhatsApp button from your Facebook business page. Here are step-by-step instructions on how to delete WhatsApp from your Facebook business page.
Why Remove WhatsApp from Your Facebook Business Page?
There are a few reasons why a business may want to remove WhatsApp from their Facebook page:
- You are receiving too many messages and cannot keep up with replying to customers
- You want to consolidate messaging to one channel like Facebook Messenger
- You are closing down your business and no longer need messaging channels
- You are unhappy with the WhatsApp service and want to disconnect it
Removing WhatsApp allows you to streamline your communications and focus on the channels that work best for your business. Customers can still contact you via Facebook Messenger or by commenting on your page or posts.
How to Delete WhatsApp from Facebook Business Page
Here are the steps to remove WhatsApp from your Facebook business page:
- Log in to your Facebook page and click on “Settings” at the top
- On the left sidebar, click “Messaging”
- Under “WhatsApp” click on “Disable WhatsApp Messaging”
- A pop-up will appear – click “Remove”
- You will get a confirmation that WhatsApp has been removed
It’s that simple! The WhatsApp button will disappear from your Facebook page immediately.
What Happens When You Remove WhatsApp?
Here’s what happens when you delete WhatsApp from your Facebook page:
- The WhatsApp button will be removed from your page
- Customers will no longer be able to message your business via WhatsApp
- Your WhatsApp number will be disconnected and deleted
- You will stop receiving messages through WhatsApp
- Your WhatsApp chat history will be deleted after 7 days
- Your customers may still be able to message you on Facebook Messenger
So in summary, removing WhatsApp cuts off that messaging channel, deletes your chat history, and removes the WhatsApp button from your page.
Can You Re-Add WhatsApp Later?
If you change your mind later, you can easily re-enable WhatsApp messaging for your Facebook business page. Just follow these steps:
- Go to your Facebook page “Settings”
- Click on “Messaging”
- Under “WhatsApp” click on “Enable WhatsApp Messaging”
- Follow the on-screen prompts to set up your WhatsApp number again
- The WhatsApp button will re-appear on your page
So yes, removing WhatsApp does not permanently delete it. You can add it back through the settings.
Pros and Cons of Removing WhatsApp
Before you delete WhatsApp from your Facebook page, consider these potential pros and cons:
| Pros | Cons |
|---|---|
| Reduce message volume if you get too many WhatsApp chats | Customers lose a way to contact you and may be upset |
| Focus messaging on one channel like Facebook Messenger | You lose potential leads and sales from WhatsApp |
| Disconnect from WhatsApp if unhappy with their service | It takes effort to set up WhatsApp again in the future if wanted |
| Potentially reduce workload and costs of managing channels | Some customers may prefer using WhatsApp to contact you |
Consider both angles before deciding whether to remove or keep WhatsApp on your Facebook page. What works best for your business and customers?
Other Ways to Reduce WhatsApp Message Volume
If too many WhatsApp messages are overwhelming you, there are a couple options beyond fully removing WhatsApp:
- Change your WhatsApp greeting message to manage customer expectations for response times
- Limit your WhatsApp availability to certain hours of the day or days of the week
- Add an automated bot to answer common questions
You can keep WhatsApp active but implement boundaries to control message volume. This retains WhatsApp as an option for customers to reach you.
Answering Customer Questions About Removing WhatsApp
When you remove WhatsApp from your Facebook page, some customers may notice its disappearance and ask questions. Here are some sample responses you can use:
“Why did you remove WhatsApp from your Facebook page?”
“We removed WhatsApp to consolidate our messaging to just Facebook Messenger. This allows us to provide better support by focusing on one channel. Please message us via Messenger going forward – we’re still here to help!”
“How can I contact you now that WhatsApp is gone?”
“We apologize for any inconvenience. Please message us via Facebook Messenger, comment on our page or posts, or use the contact information on our website. We are still available through those channels even though we removed WhatsApp.”
“When will you bring back WhatsApp?”
“We don’t currently have plans to reactivate WhatsApp. We made this change to streamline our communications through Facebook Messenger. Please reach out via Messenger for now. Thanks for your understanding.”
Being transparent and providing alternative contact methods can smooth the transition after removing WhatsApp.
Conclusion
Removing WhatsApp from your Facebook business page can help simplify your communications and reduce message overload. While some customers may be disappointed to lose WhatsApp, focusing your efforts on one messaging channel like Messenger can improve customer service.
Evaluate the pros and cons and decide if disconnecting WhatsApp makes strategic sense for your business needs. With the above steps, you can easily delete WhatsApp and answer any customer questions about the change.