If you don’t receive a verification code for WhatsApp, there are a few things that could be happening. The most likely reasons are that there is an issue with your phone number, an issue with your network connection, or an issue on WhatsApp’s end.
Quick Overview of Common Reasons
- Issues with your phone number – You may have entered your number incorrectly while signing up, your number may not be eligible for WhatsApp, your number may have been banned, etc.
- Network issues – Your network may be down temporarily, you may not have proper signal or internet connectivity, there may be an outage in your area, etc.
- Issues on WhatsApp’s end – WhatsApp’s servers could be down or overloaded, there may be a temporary glitch, or they may be doing maintenance.
Don’t worry, there are a number of ways to troubleshoot and resolve this. We’ll go through the various potential causes and solutions in more detail below.
Issues with Your Phone Number
One of the most common reasons for not receiving a WhatsApp verification code is an issue with your phone number itself. Here are some of the potential problems:
You Entered the Wrong Number
When you first sign up for WhatsApp, you need to enter your phone number correctly in full international format. For example, a US number would be entered as +1XXXXXXXXXX.
If you accidentally entered the wrong number, even if it was just one digit off, you won’t be able to receive the verification code. Double check that you entered your phone number correctly.
Your Number is Not Eligible
WhatsApp requires that you have an active mobile number that can receive SMS or calls. Landline numbers and VoIP numbers like Google Voice are not supported.
Some mobile carriers and countries have numbers that WhatsApp does not recognize as valid mobile numbers. If you have one of these numbers, you won’t be able to use it for WhatsApp.
You can check if your number is supported by using the eligibility checker on WhatsApp’s website. If your number is not eligible, you’ll need to use a different supported mobile number.
Your Number is Banned
In some cases, WhatsApp may ban certain phone numbers from their service if they detect suspicious, abusive, or spam behavior associated with the number.
If your number has been banned, you’ll be unable to verify your account or use that number on WhatsApp. You can appeal the ban or use a different number instead.
You Have an Existing Account
Each phone number can only be associated with one WhatsApp account at a time. If you already have an active WhatsApp account with your number, trying to create a new account will not work.
Either log in to your existing account or delete your account before trying to create a new one if you want a fresh start. But you can only use that number for one WhatsApp account.
You Recently Changed Numbers
If you recently changed your SIM card and phone number, your new number will need to be registered on WhatsApp again even if you were already using it before.
Make sure to update your number in WhatsApp’s settings, and then reverify the number by requesting a new verification code. This associates your account with the new number.
Network and Connectivity Issues
Problems with your network connectivity are another common reason why you may not get a WhatsApp verification code. Here are some potential network issues:
No Internet Connection
To receive WhatsApp verification codes, you’ll need a stable internet connection on your phone. Make sure that cellular data or WiFi is turned on and that your phone is able to access the internet.
If you have no bars or a very weak connection, you may need to move closer to a window or step outside to get better reception. Check that web pages and other apps are able to load – if not, you have no internet access to receive the code.
Network Outage
In some cases, there may be a temporary outage or disruption with your mobile carrier’s network in your area. Tower maintenance, storms, accidents, or technical issues can all cause local outages.
You’ll have to wait until your carrier resolves the network outage. Try connecting to WiFi instead or use a different phone on another network if possible.
Phone Signal Issues
Even if you have internet access and your carrier’s network is fine, your individual phone may be having trouble getting proper signal to send and receive messages.
This could be due to old hardware, a damaged antenna, interference from other devices, or obstructions between you and the nearest cell tower.
Try moving your phone closer to a window, away from other electronics, or into an area with better coverage. You may need to get your antenna checked or upgrade your phone if signal issues persist.
Problems on WhatsApp’s End
It’s also possible for there to be issues that prevent verification codes from being sent properly on WhatsApp’s end:
WhatsApp Servers Down
Like any app or website, WhatsApp’s servers can occasionally go down or become overloaded, preventing verification codes from being sent out. This is more common during peak usage times.
Check sites like Down Detector to see if others are reporting WhatsApp issues. The only solution is to wait for WhatsApp’s engineers to resolve the server problems.
Temporary Glitch
Intermittent technical glitches can also sometimes occur causing verification codes not to send properly. For example, a software bug or database error could be preventing new codes from being generated.
These are usually temporary issues that clear up in a few hours at most. Trying again later often resolves any glitches.
Maintenance Work
WhatsApp performs routine maintenance on their systems which can sometimes disrupt verification codes. This maintenance ensures that their infrastructure stays up-to-date.
Scheduled maintenance windows are usually announced on WhatsApp’s social media pages or blog. Try your verification code again after maintenance is complete.
How to Troubleshoot and Resolve the Issue
If you’re not receiving a WhatsApp verification code, don’t panic. Here is a step-by-step guide to troubleshooting and resolving the issue:
Step 1: Check for Known Issues
First, check sites like Down Detector, WhatsApp’s Twitter, and WhatsApp’s System Status page to see if there are any reported widespread issues with the service. If so, you’ll just need to wait those out.
Step 2: Make Sure You Entered the Right Number
Double and triple check that you entered your full phone number correctly with the country code included. Re-enter it carefully if needed.
Step 3: Confirm Your Number Works for WhatsApp
Use WhatsApp’s eligibility checker to confirm that your number can be used for verification. If not, you’ll need to try a different number.
Step 4: Check Your Network Connection
Make sure you have a strong internet connection via cellular data or WiFi. Try loading web pages to test. Move locations if need be.
Step 5: Restart Your Phone
Restart your phone to reset the mobile network connection. This can resolve temporary glitches.
Step 6: Reinstall and Try Again
Uninstall and reinstall the WhatsApp app. Then try requesting a new verification code. This can clear up app issues.
Step 7: Use a Different Network
If problems persist on your mobile network, try connecting to a different WiFi network or use a friend’s phone with a different carrier.
Step 8: Contact WhatsApp
If you still can’t get a code, contact WhatsApp support for additional help troubleshooting and resolving the problem.
What to Do if the Problem Persists
If you continue having issues receiving a WhatsApp verification code after trying all the steps above, here are some last resort options:
- File a support ticket with WhatsApp describing your problem and what troubleshooting you’ve done. They may be able to resolve ban or eligibility issues.
- Contact your mobile carrier if you suspect the issues are network-related. They can check for outages or issues with your particular phone.
- Change your phone number if needed as a fresh start. Port your old number and get a new SIM card.
- Perform a factory reset to wipe your phone and set up fresh. Backup data first.
- Get your phone serviced or replaced if there are suspected hardware or antenna issues.
With persistence and patience, you should be able to get WhatsApp working with a proper verification code on your phone number. Don’t hesitate to reach out for help to resolve the issue.
Frequently Asked Questions
Why am I not getting a WhatsApp verification code on my Android phone?
Common reasons for Android users not getting a WhatsApp verification code include entering the wrong phone number, network connectivity issues, your number being banned, WhatsApp servers being down, or your phone having SMS messaging issues.
Why is my WhatsApp verification code not coming on iPhone?
For iPhones, the most common causes are accidentally entering the wrong phone number, having no internet connection or weak signal, your phone number not being supported, or Apple’s Messages app glitching and not relaying the code.
Can I get my WhatsApp verification code via email?
No, WhatsApp only sends verification codes via automated SMS text message or automated phone call. Email verification is not possible with WhatsApp.
I keep getting “Waiting for SMS” in WhatsApp. What should I do?
If you see a “Waiting for SMS” message, it means WhatsApp is still trying to deliver the SMS verification code. Make sure you have cellular signal or WiFi connection. If it persists, try restarting your phone or reinstalling WhatsApp.
How do I get my verification code via call instead of SMS?
When entering your number in WhatsApp, tap on the “Call me” option instead of “SMS”. This will make WhatsApp call you with an automated voice message containing the 6-digit verification code.
Conclusion
Being unable to receive a WhatsApp verification code can be frustrating. But in most cases, the issue can be resolved by troubleshooting your phone number, internet connectivity, mobile network, and the app itself. Check for known outages, retry later if needed, change locations to improve signal, restart your device, or contact WhatsApp support if problems persist. With a systematic approach, you should be able to successfully get your account verified.