If you are facing issues with uploading or viewing videos as WhatsApp status, there could be several potential causes. Here are some troubleshooting tips that may help resolve the problem.
Video format not supported
WhatsApp only supports certain video formats and sizes for status videos. The supported formats are MP4, MOV, and WEBM. The maximum duration allowed is 30 seconds, and the video size should not exceed 16MB.
If your video is in a format like AVI, MKV, FLV etc, try converting it to MP4 before uploading. You can use free online converters for this. If the video size is too large, use video compression tools to reduce the size below 16MB before uploading.
Connection issues
Uploading and downloading videos requires good internet connectivity. If you are on a slow mobile data connection, or connected to a weak WiFi network, you may face trouble uploading or viewing status videos.
Try switching to a faster stable WiFi or 4G connection. Also ensure your router or mobile data connection is working fine. Uploading over slower 2G networks is not recommended.
Storage space limitations
Your phone may be low on storage space required to upload or cache status videos. WhatsApp requires atleast 100MB free space on Android devices and 200MB free space on iOS to upload and view status media.
Try freeing up storage space on your phone by deleting unused files, photos, clearing cache etc. Also move media files like photos, videos, music to cloud storage to free up local storage.
Glitch in latest update
Sometimes a bug in the latest WhatsApp update may cause issues with status videos. If you started facing problems after updating WhatsApp recently, downgrade to the previous stable version.
On Android go to Play Store > WhatsApp > Tap Uninstall > Tap the ‘Install’ button which should now show the previous version. On iPhone delete WhatsApp and reinstall the previous version from App Store.
Outdated app version
If you are on a very old version of WhatsApp that does not support video status, update the app to the latest version. Video status was introduced in v2.17 on Android and v10.21 on iOS.
On Android, enable auto-update for WhatsApp in Play Store. On iPhone go to App Store, search for WhatsApp and tap update. Update to the latest version for best performance.
Wrong video upload settings
While uploading status videos, there are options to select who can view your status, and to upload as picture-in-picture. Ensure these settings are configured as you need, if you are facing viewing issues.
Go to WhatsApp Settings > Account > Privacy > Status > Choose who can see my status updates. Also, below it disable ‘Picture-in-picture’ if enabled.
Media download settings
If you are unable to view someone else’s status video, check your media auto-download settings. Based on these settings, WhatsApp may not download videos shared as status by your contacts.
Go to WhatsApp Settings > Data and Storage Usage. Enable options like ‘Auto-download over Wi-Fi’ and ‘Auto-download videos’. This will allow WhatsApp to download status videos shared by contacts.
Corrupt video file
In rare cases, the video file on your phone may have become corrupted or damaged, causing WhatsApp to fail uploading it as status.
Try re-trimming the video in your phone’s gallery and re-exporting it before uploading again. Also attempt uploading a different video to isolate the issue.
Restrictions by third-party apps
Some third party apps like security, battery saver, storage cleaner apps can block WhatsApp from accessing your media files and cause status video issues.
Try disabling such apps or allow WhatsApp access if prompted. Reboot your phone and try uploading status without any third party apps running in the background.
OS or WhatsApp bugs
Bugs in your phone’s OS or WhatsApp app may sometimes lead to problems uploading and viewing status videos.
Update your phone’s OS to the latest version available. Also report the issue to WhatsApp by tapping More options > Help > Contact us in the app. The issue may get fixed in a future update.
Account restrictions
In exceptional cases, there may be restrictions on your account that prevent uploading videos as status. This could happen if you violated WhatsApp’s terms of service.
If you cannot resolve the issue through other troubleshooting steps, contact WhatsApp support for help with account restrictions.
Phone compatibility issues
Very old phone models may have compatibility issues with newer WhatsApp features like video status. Your phone may not support video codecs required for status.
Try updating your phone’s software, but you may need to upgrade to at least an Android 8 or iPhone 6S model for proper WhatsApp video status support.
summary
To summarize, issues with WhatsApp status videos can arise due to unsupported formats, network problems, storage limitations, outdated apps, configuration settings, corrupt files, third party apps, bugs, account restrictions or phone compatibility problems. Following the troubleshooting tips outlined above should help resolve your problem in most cases. Be sure to also check WhatsApp requirements and keep the app updated for best experience.