If you are not getting any sound when trying to play audio or video on your WhatsApp status, there are a few potential causes and solutions you can try. The most common reasons for no sound on WhatsApp status are muted media, phone settings being silenced or lowered, app permissions not allowing audio playback, corrupt media files, outdated app version, or hardware issues.
Ensure Media Files Aren’t Muted
The first thing to check is whether the media file itself that you used for your status is muted or has very low audio levels. Open the media in your phone’s gallery app and confirm you can hear audio when playing it. If the file is muted or volume is too low, you’ll need to unmute it or increase the volume in an editing app before setting as status again.
Confirm App Permissions Allow Audio Playback
WhatsApp requires permission to record audio and access media files on your device. If you denied these permissions, it could prevent audio from playing in statuses. Go to your phone’s settings, find WhatsApp in the apps list, select permissions and ensure it is allowed access to audio files, media, microphone, etc. Grant the necessary permissions if currently disabled, then check status audio again.
Adjust In-App Settings
Open WhatsApp settings by tapping the 3 dot menu in the top right. Go to Notifications > Sound and vibrate. Make sure “Use high priority notifications” is enabled to allow WhatsApp audio/video to play sounds. You can also try toggling “Vibrate” off and on again here. Return to WhatsApp and test if status audio works now.
Increase Phone Volume
It’s possible your phone’s volume is lowered or muted, preventing any audio playing correctly in WhatsApp. Use the volume buttons on your phone to increase the media volume to an audible level. Also check that silent/vibrate mode is not enabled – this blocks all app sounds. Try playing a video in your camera roll to confirm phone volume works.
Check App Version is Up-To-Date
Having an outdated version of WhatsApp installed can introduce bugs like no audio on statuses. Open your phone’s app store, search for WhatsApp and check if any updates are available. Download the latest version of WhatsApp. This will help rule out any app bugs causing the no sound issue.
Reboot Your Phone
Restarting your phone resets all apps and services, clearing any minor glitches that could be preventing WhatsApp audio from working. Power off your phone completely, leave it for 30 seconds, then boot it up again. Once restarted, open WhatsApp and test playing status videos to see if a reboot fixes the problem.
Delete and Re-Add WhatsApp Media
Corrupted or problematic media files may fail to play audio when set as WhatsApp status. Try deleting the video/audio from your status and adding it again from your phone’s gallery. If the file is damaged, re-uploading a fresh copy can resolve the issue. Also check the media plays properly in your gallery before setting it as status.
Clear Cache and Data
Over time, cached data and files can build up in WhatsApp, potentially causing performance issues. Open your phone’s settings, select apps, choose WhatsApp, then tap Clear Cache and Clear Data. Re-open WhatsApp – your chat history will re-download and any corrupt data is wiped. Try adding your status media again now and check if sound works.
Rule Out Hardware Problems
Faulty or damaged phone hardware like speakers, microphone and headphone jack can prevent audio playing correctly. Try making a voice call – if calls are also silent, it points to hardware damage. Inspect your ports for debris. Use headphones to check if audio plays only through them. If hardware issues are ruled out, focus efforts on software troubleshooting.
Update Your Phone Software
Having old, vulnerable software on your phone can introduce a wide range of bugs. Go to Settings > System > System update and download the latest OS update for your phone. Restart once installed. Ensure your phone is running the most recent software. Update WhatsApp too. Test if status audio now works after updating everything.
Try Different Internet Connections
Using unstable internet like public WiFi can cause connection issues that disrupt media playback in WhatsApp. Switch to a more reliable 3G/4G mobile data or private WiFi network. Stronger internet connectivity may help WhatsApp properly download and play status audio. Disable Data Saver option if enabled.
Disable Battery Optimization
Phone battery saving/optimization features can sometimes interfere with apps running properly in the background. Go to Settings > Apps > WhatsApp > Battery > Optimize battery usage and switch this off. This prevents OS battery management from disrupting WhatsApp audio. Test status audio again after changing this.
Reset Network Settings
Resetting all network-related settings on your phone can clear up any problematic cached data disrupting WhatsApp connectivity and media playback. Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Restart your phone after resetting. This revives network services required for WhatsApp to work properly.
Contact WhatsApp Support
If all above troubleshooting has failed to resolve your issue, it’s recommended to contact WhatsApp directly for further help. In WhatsApp, tap Settings > Help > Contact Us. Explain your issue with status audio and any attempted solutions. Their technical team may be able to pinpoint causes and recommend specific fixes to restore status audio.
Try WhatsApp Web/Desktop App
To help isolate the issue, attempt viewing your status on WhatsApp Web accessed through a computer browser, or try WhatsApp Desktop app. If audio plays normally on these platforms, it indicates an issue with your mobile app or device specifically. Re-installing the mobile app may help in this case.
Change Status Video Resolution
WhatsApp compresses videos added as statuses to save space. Higher resolution videos are more prone to encoding issues. Try editing your status video to lower resolution like 720p before uploading. The smaller file size may prevent any corruption and allow the audio to play successfully when set as status.
Status Audio Works for Contacts Only
If your status audio plays back for some contacts but not others, it points to an issue on the user-end rather than your account settings. Ask contacts to follow troubleshooting like app updates, restarting phones, granting permissions etc to resolve why your status has no audio specifically for them.
Factory Reset Your Phone
If you’ve exhausted all options without success, a factory reset will wipe your device completely, removing any hard-to-detect issues. Backup important data first. Then reset your phone to factory settings. Set up WhatsApp again and test if a full reset fixes the missing audio problem on status.
Summary
In summary, common fixes for no sound on WhatsApp status include checking media files for mute, adjusting app permissions, increasing phone volume, updating the app, clearing cache/data, changing networks, disabling battery optimization, factory resetting your phone, and contacting WhatsApp support. With consistent troubleshooting, the exact cause can be identified and resolved, restoring audio playback on status.