It can be frustrating when you try to send a video with sound through WhatsApp, only to have the recipient receive a muted version. There are a few potential reasons why your WhatsApp videos may be sending without audio. The good news is that in most cases, it’s an easy fix.
Check Your Phone’s Media Volume
One of the most common reasons Why are my WhatsApp videos sending without sound? is because your phone’s media volume is muted or turned down too low. Here’s how to check your volume settings:
- Go to Settings > Sounds & Haptics on iPhone or Settings > Sound on Android.
- Make sure that the Media Volume slider is turned up high enough to hear audio clearly.
- Play a video in the Photos app or another app with sound to test it.
If adjusting the volume fixes the issue, then the problem was simply with your phone’s volume settings rather than WhatsApp specifically. Make sure media volume is always turned up when you want to send videos with sound through WhatsApp or other apps.
Check Original Video File Has Audio
Another possibility is that the original video file you are trying to send does not have audio embedded in it. To check:
- Go to your phone’s Photos/Gallery app and locate the video.
- Play it directly in the Photos app to confirm there is sound.
If the original video has no sound, then there is no audio for WhatsApp to send with the file. You will need to add audio to the video using an editing app before sending through WhatsApp.
Restart WhatsApp
A simple restart of the WhatsApp app can often resolve temporary glitches like videos sending without sound.
- Close WhatsApp completely by swiping it away from the recent apps list.
- Open WhatsApp again after a few seconds.
- Try sending the video file again.
Restarting the app resets any stuck processes and reconnects all components cleanly. This simple fix resolves many minor issues in apps.
Update WhatsApp to Latest Version
Your version of WhatsApp could be out of date and missing crucial updates needed for sending videos with audio.
- On iPhone go to the App Store, on Android go to Google Play Store.
- Search for WhatsApp and check if there are any updates available.
- Install the latest update and then try sending your video again.
Keeping apps updated is always recommended to fix bugs and get the latest features.
Check WhatsApp Media Settings
WhatsApp has settings that control how media files are sent. If adjusted incorrectly, these settings could cause videos to send without sound.
To check the media settings in WhatsApp:
- Open WhatsApp > Settings > Data and Storage Usage.
- Make sure Media Auto Download is enabled.
- Under When Using Mobile Data, check that Video is set to ‘Always’ or ‘Ask First’.
With auto-download and mobile data for videos enabled, WhatsApp will send the full video file including audio.
Clear WhatsApp Cache
Over time, cached data can build up and cause performance issues in WhatsApp that lead to problems like no audio on videos. Clearing the cache forces WhatsApp to fully reload all components and start fresh.
To clear the cache on iPhone:
- Go to Settings > General > iPhone Storage.
- Find WhatsApp and tap on it.
- Tap Offload App, then tap Reinstall App to clear the cache.
On Android:
- Open Settings > Apps.
- Swipe to All apps, find and tap on WhatsApp.
- Tap Storage > Clear Cache.
Now try sending your video again. With the cache cleared, any corrupted data is removed.
Check Compatibility of Devices
In rare cases, compatibility issues between devices can prevent videos from sending properly. For example, very old phones may not support videos sent from newer devices.
To rule out device compatibility issues:
- Try sending the video to a different contact who has a newer phone.
- If it sends properly, then the recipient’s older phone model may not fully support videos from your phone.
Upgrading older phones is recommended to maintain compatibility with your contacts.
Reinstall WhatsApp
If all else fails, fully uninstalling and reinstalling WhatsApp can fix stubborn audio issues when sending videos.
To uninstall WhatsApp:
- iPhone – Delete the WhatsApp app.
- Android – Settings > Apps > WhatsApp > Uninstall.
After uninstalling, reinstall WhatsApp from the app/play store and set up your account again. This wipes the app data completely before reinstalling fresh.
Now try sending a video to see if audio works properly after the reinstall.
Use a Different App to Send the Video
As a last resort, you can try sending the video through a different messaging app like Facebook Messenger, Instagram, etc.
If the video sends with sound through other apps, the issue is confirmed to be with WhatsApp specifically. You can continue troubleshooting WhatsApp settings, reinstalling it, or contacting WhatsApp support for additional help.
Conclusion
In most cases, WhatsApp videos sending without sound can be easily fixed by adjusting volume settings, updating the app, clearing cached data, or reinstalling WhatsApp.
To summarize, try the following steps:
- Check your phone’s media volume.
- Make sure the original video file has audio.
- Restart the WhatsApp app.
- Update WhatsApp to the latest version.
- Check WhatsApp media settings.
- Clear the WhatsApp cache.
- Consider compatibility issues between devices.
- Reinstall WhatsApp as a last resort.
If the problem still persists after all troubleshooting, get in touch with WhatsApp support for further assistance. With the right fixes, you’ll be back to sending videos with sound through WhatsApp in no time.