WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users. One of WhatsApp’s key features is voice and video calling, allowing users to make free calls over the internet. However, sometimes users encounter an issue where WhatsApp displays an ongoing call even when they are not actually on a call. This can be confusing and concerning for users who see calls happening without their knowledge. In this article, we will explore the reasons why WhatsApp may show calls on top of another call and provide some troubleshooting tips.
Main Reasons for WhatsApp Showing Calls on Another Call
There are a few main reasons why WhatsApp displays call notifications over an existing call:
Multiple Devices Connected
The most common reason is because the user has WhatsApp connected on multiple devices simultaneously. For example, if WhatsApp is open on a user’s phone and desktop at the same time, an incoming call on one device may show up on the other device. This happens because WhatsApp’s calling feature works across linked devices. So even if a user answers a WhatsApp call on their desktop, it will still display as an ongoing call on their mobile device.
Call Notifications Delayed
Sometimes there is a lag or delay before a call notification disappears after ending a call. So if a user ends a WhatsApp call but the app interface takes a few seconds to catch up, it may briefly overlap with another incoming or outgoing call. This makes it look like two calls are happening simultaneously when there is actually a slight delay in the notification system.
Call Still Connected in Background
If a WhatsApp call does not disconnect properly after ending, it may remain connected in the background unbeknownst to the user. So when they make or receive another call soon after, both calls will appear stacked on the interface. This occurs due to a glitch in the disconnection process of the previous call.
App Malfunction
In some cases, it could simply be a small app malfunction that causes WhatsApp to incorrectly display call notifications when no actual call is taking place. For example, a bug or issue with the app’s codes could lead to “phantom” calls appearing on the interface. Restarting the app usually resolves this type of glitch.
When Does This Issue Occur?
The overlapping call notifications tends to occur under the following circumstances:
– When WhatsApp is open on multiple devices at once
– Switching between WiFi and cellular data connections
– Right after ending a previous WhatsApp call
– On slow/unreliable internet connections
– When receiving multiple calls in quick succession
– After updating the WhatsApp app recently
– When certain features like face recognition or proxy support are enabled
– On jailbroken or rooted devices
– When using WhatsApp mods or tweaked versions
So users are more likely to experience the confusing overlapping call display when switching between devices, networks, or app versions. The root of the issue is usually a syncing problem between the user’s devices and WhatsApp’s servers.
How to Fix and Prevent Overlapping Call Notifications
If WhatsApp is showing calls on top of each other on your device, here are some troubleshooting tips:
Close WhatsApp on All Devices
First, force close the WhatsApp app on all connected devices like your phone, tablet, and desktop. This clears any glitches and ensures only one device has an active WhatsApp connection.
Disable Multiple Devices Option
Temporarily disable the option to link WhatsApp to companion devices. You can find this under WhatsApp Settings > Linked Devices. This prevents overlap between your devices.
Turn Airplane Mode On/Off
Toggle your phone’s Airplane mode on and off. This refreshes the internet connection which can clear up call notification issues. Alternatively, try switching between WiFi and cellular data.
Clear App Cache and Data
Go to your phone’s app settings and clear the cache and app data for WhatsApp. This erases any corrupted temporary data causing problems. Re-launch WhatsApp afterward.
Uninstall and Reinstall the App
If all else fails, uninstall and re-install WhatsApp from the app store. Then setup your account again to get a clean slate free of bugs.
Update to Latest Version
Make sure you are running the newest version of WhatsApp. Outdated app versions are more prone to bugs and glitches.
Avoid Switching Apps or Networks During Calls
Try not to switch apps, wifi/data connections, or devices while on an active WhatsApp call. This can cause a syncing issue leading to overlapping call notifications.
Why You Should Not Worry
Seeing overlapping WhatsApp calls can be concerning but in most cases it is just a harmless technical glitch. Here is why you should not worry about this issue:
No Actual Ongoing Calls
The duplicate or overlapping calls displayed are just remnants left over by a notification bug. There are no actual active calls happening in the background without your knowledge.
Can Be Easily Fixed
As covered above, there are many straightforward troubleshooting steps like switching networks, clearing app data, or reinstalling the app. This usually resolves the call notification issue quickly.
No Impact on App Functionality
While annoying, the call overlap does not affect your ability to make or receive other WhatsApp calls normally. All other app features continue working fine.
Not an Account Security Risk
The overlapping calls are not indicative of any security breach, hacking attempt, or privacy issue with your WhatsApp account. Your account and chats remain safe.
Common Connection Issue
It is a fairly common technical quirk that arises from iOS or Android operating systems. As WhatsApp confirms, it is not happening only to your device specifically.
When to Worry and Contact Support
In some rare cases, the overlapping call display could point to a larger issue:
– If it persists for several days across app reinstalls and device restarts.
– If it happens repeatedly even without using multiple devices or switching networks.
– If you notice actual calls initiating without your involvement.
– If you see other unusual activities like sent messages not from you.
If the call overlap problem is recurrent and not resolved by troubleshooting steps, it’s best to contact WhatsApp support. They can further diagnose and fix issues that may be affecting your account.
Conclusion
WhatsApp incorrectly displaying calls on top of each other can certainly be confusing. But in most instances it is just a minor technical hiccup that can be rectified easily using the troubleshooting tips outlined. There is no cause for alarm or security risks. However, if the issue persists unresolved, then it’s recommended to contact WhatsApp support for assistance. By clearing app data, reinstalling the app, or disabling linked devices, you can quickly eliminate the call overlapping problem.
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When your WhatsApp call gets interrupted by another incoming call notification, don’t panic. In most cases, it’s just a harmless tech quirk, not a cyber attack. Follow some simple troubleshooting tips to clear up the confusing call overlap problem. With a few tweaks, you’ll be back to seamlessly making and receiving WhatsApp calls.