There are a few possible reasons why WhatsApp might not be ringing when you miss a call:
Do Not Disturb mode is enabled
If you have Do Not Disturb mode turned on, you will not receive sound or vibration notifications for any calls or messages. This means that if you miss a WhatsApp call while Do Not Disturb is enabled, your phone will not ring.
To check if Do Not Disturb is the issue:
- On an iPhone, go to Settings > Do Not Disturb and make sure it is turned off.
- On Android, go to Settings > Sound > Do Not Disturb and make sure it is disabled.
Your ringer volume is muted or too low
Another simple possibility is that your ringer volume is set to mute or too low to hear. Try adjusting the ringer volume on your phone to a louder setting.
On both iPhone and Android:
- Use the volume buttons on the side of your phone to turn up the ringer volume.
- Go to Settings > Sounds (or Sound & Vibration on Android) and adjust the ringer volume slider.
Notifications are disabled for WhatsApp
You may have disabled notifications for WhatsApp, either inadvertently or on purpose. This prevents any notifications for calls or messages within WhatsApp.
To re-enable WhatsApp notifications:
- On iPhone: Go to Settings > Notifications > WhatsApp and turn on Allow Notifications.
- On Android: Go to Settings > Apps & Notifications > WhatsApp > Notifications and turn notifications on.
Your phone is on silent or vibrate mode
If your phone’s sound profile is set to either silent or vibrate mode, calls will not ring audibly. You will need to switch it back to normal or loud mode.
On iPhone:
- Toggle the side ring/silent switch so it is in the middle loud position.
- Alternatively, swipe up from the bottom to open Control Center and make sure the sound icon is not in silent or vibrate mode.
On Android:
- Press the volume buttons on the side to switch from vibrate to normal mode.
- Go to Settings > Sound and check that a sound or ringtone profile is selected, not vibrate only.
Your phone is blocking calls from unknown numbers
Some smartphones allow you to automatically block calls from numbers not in your contacts list. If the incoming WhatsApp call is from someone not saved in your phone, this could prevent it from ringing.
To disable call blocking:
- On iPhone: Go to Settings > Phone > Silence Unknown Callers and turn it off.
- On Android: Go to Settings > Blocked Numbers and remove any numbers/contacts you want to receive calls from.
There’s an issue with your internet connection
WhatsApp calls rely on an internet connection. If you have a weak WiFi signal, no cellular data, or your connection drops, WhatsApp calls may not come through.
Try the following steps:
- Turn Airplane Mode on, wait 30 seconds, then turn it off again to reset your network connection.
- Move closer to your WiFi router or connect to a different WiFi network.
- On mobile data, check your signal strength. Move near a window or outside if it is weak.
Your WhatsApp app needs an update
An outdated version of the WhatsApp app can sometimes cause issues with calls. Try updating WhatsApp to the latest version available in your device’s app store.
On iPhone or Android:
- Open the App Store or Google Play Store app.
- Search for WhatsApp and check if there are any updates available.
- Install the latest update and then test to see if calls now ring properly.
Restarting your phone can help
As a basic troubleshooting step, try restarting your iPhone or Android phone. This will clear out any minor glitches that could be preventing WhatsApp call notifications.
To restart:
- On iPhone, hold down the side button and volume up or down button until the power off slider appears. Drag the slider to turn off. To turn back on, hold down the side button until you see the Apple logo.
- On Android, hold down the power button until the power off options appear. Tap Restart. If this does not work, press and hold the power button for 30 seconds or more to force a restart.
Check WhatsApp notification settings on iPhone
On iPhones, there is one extra WhatsApp notification setting you may need to check besides the steps above:
- Go to Settings > Notifications > WhatsApp > Incoming Calls. Make sure Show as Banners and Play Sound are enabled.
Contact WhatsApp support if issue persists
If you have tried all of these troubleshooting steps and WhatsApp calls are still not ringing on your phone, you should contact WhatsApp support for further help resolving the issue.
You can reach WhatsApp support through the following channels:
- In the WhatsApp app: Go to Settings > Help > Contact Us
- Twitter: Tweet to @WhatsApp
- Email: [email protected]
WhatsApp support can investigate and provide customized troubleshooting advice based on your specific situation. They may be able to identify and resolve a problem that cannot be fixed through standard troubleshooting.
Conclusion
WhatsApp calls not ringing is usually due to simple settings changes like Do Not Disturb mode, muted ringer volume, or disabled notifications. Troubleshooting steps like updating WhatsApp, checking your internet connection, restarting your phone, and adjusting notification settings can often resolve the issue.
If the problem persists after trying all basic fixes, get in touch with WhatsApp support for further assistance. With their help, you should be able to identify and correct the specific issue preventing WhatsApp call notifications on your device.