WhatsApp video calling is a great way to stay connected with friends and family. However, sometimes you may run into issues where the video works fine but there is no sound coming from the other person on the call. There are a few potential reasons why your WhatsApp video call has no sound.
Your microphone is muted or volume is turned down
The most common reason for no sound on a WhatsApp video call is that your microphone is muted or your volume is turned down too low. Here are some things to check:
- Make sure the microphone on your phone is not muted. There is usually a microphone icon in the call screen that you can tap to mute/unmute.
- Check that the volume on your phone is turned up loud enough to hear the call. Use the volume buttons on the side of your phone to adjust the volume.
- If you are using headphones, verify they are plugged in properly and the volume on the headphones is turned up.
- Go into your phone’s settings and check that WhatsApp has permission to access the microphone. You may need to enable microphone access in the app settings.
If your microphone is working properly, then the problem likely lies with the other person’s device. Ask them to make sure their microphone is not muted and volume is turned up on their end.
Issues with the other person’s phone
If your microphone is working fine, the issue may be that the other person’s microphone is muted, broken, or they have a poor internet connection. Here are some troubleshooting tips:
- Ask them to unmute their microphone and turn up their volume.
- Have them check for any damage to their phone’s microphone port or pins.
- Suggest they try enabling WiFi calling in their phone settings for better connectivity.
- Ask if they can hear you but you just can’t hear them. This points to an issue with their microphone specifically.
If the other person is using headphones, ask them to unplug and try using their phone’s built-in microphone instead. Or switch to speakerphone mode to test the microphone.
Cellular network issues
Poor cellular network connections can sometimes cause sound issues on WhatsApp calls. Here are some steps to troubleshoot potential cellular network problems:
- Try switching from cellular data to a WiFi connection and make a WhatsApp call over WiFi instead.
- Move closer to a window or step outside to improve cellular signal strength, then try the call again.
- Enable WiFi calling in your phone’s settings if available. This helps improve call quality.
- Ask your cell provider if there are any outages in your area affecting service.
- Toggle airplane mode on and off on your phone to force it to reconnect to the cell network.
Using WiFi instead of cellular data is typically the most reliable workaround. But issues with cellular network connectivity can prevent clear audio on WhatsApp video calls.
Software bugs or app issues
Less commonly, a software bug or app glitch could cause no sound on WhatsApp video. Here are some troubleshooting tips for app-related issues:
- Force close and restart the WhatsApp app.
- Update WhatsApp to the latest version available in your phone’s app store.
- Restart your phone to clear out any memory issues.
- Check for Android or iOS software updates to install.
- Toggle Do Not Disturb mode on and off. This resets app permissions.
- Try deleting and reinstalling WhatsApp as a last resort.
Reinstalling the app tends to resolve most obscure software bugs. Just remember to back up your chats first!
Incorrect WhatsApp settings
WhatsApp’s settings could also be configured incorrectly and preventing sound from working properly during calls. Here are some settings to check:
- Open WhatsApp Settings > Calls and check that “Low data usage” is disabled. This can negatively impact call quality.
- Under Notifications, ensure that calls are set to “Always Interrupt” priority.
- Verify WhatsApp has permission to access the microphone in your phone’s app settings.
- Clear the cache and data for WhatsApp in your phone’s app settings.
Resetting the app to default settings can help resolve incorrect configurations that may be blocking sound.
Using WhatsApp on multiple devices
If you are using WhatsApp on multiple devices simultaneously, it could lead to issues with sound when making voice and video calls. Follow these tips:
- Check that your primary phone has an active internet connection.
- Make sure the paired devices are on the latest WhatsApp version.
- On the secondary device, tap the WhatsApp Settings > Linked Devices and hit “Unlink All Devices”.
- Log out of the secondary device and log back in to relink it.
- Disable multi-device support and try making the call from just one phone.
Using WhatsApp on too many devices at once can bug out the calling feature in some cases. Limiting it to one or two devices is best.
Issues with phone hardware
Faulty hardware components in your phone could also be the culprit behind no sound issues on WhatsApp calls. Things to test include:
- Check if your phone’s main speaker is working by playing music or videos.
- Plug in headphones and test if you can hear sound through them.
- Try making a normal phone call to see if the microphone is detected.
- Inspect your phone’s charge port for any debris or damage.
- Perform a factory reset to see if it’s a software-related issue.
If you suspect a hardware problem, visit a device repair shop and have them inspect the headphone jack, speakers, and microphone on your phone.
Conclusion
No sound on WhatsApp video calls can be frustrating, but it’s usually caused by a simple issue like a muted microphone or volume settings. Run through the troubleshooting checklist:
- Unmute microphones and increase volume on both devices.
- Move to better WiFi or cellular signal.
- Update the WhatsApp app and phone software.
- Disable multi-device pairing.
- Factory reset the phone or reinstall WhatsApp.
With consistent testing and isolation of the issues, you should be able to resolve most sound problems that arise on WhatsApp calls.