There are a few common reasons why WhatsApp status videos may not have any sound when you try to view them. The most likely causes are that your phone is muted or on silent mode, issues with your phone’s speakers or headphone jack, incorrect video file formats, or bugs in the WhatsApp app itself.
Phone on Silent or Vibrate Mode
One of the most common reasons for WhatsApp status having no sound is that your phone’s ringer or media volume is turned down or muted. Check that the volume buttons on the side of your phone are turned up and that your phone is not in silent or vibrate mode.
On iPhones, swipe up from the bottom of the screen to open Control Center and make sure the ringer and volume controls are not muted or turned down. On Android phones, swipe down from the top of the screen to open the notification shade and make sure the volume controls are up and that the phone is not in silent or vibrate mode.
You can also go into the Settings app on your phone and check that the Ringer and Media volumes are turned up under Sound settings. Make sure that your phone is not manually muted.
Issues With Speakers or Headphone Jack
Faulty or blocked speakers on your phone can also cause no sound from WhatsApp status videos. Try playing music or videos outside of WhatsApp to see if your speakers are working properly. Your phone’s speaker grill holes may be blocked by dust, lint, or other debris – use a soft brush to gently clean them.
If you normally listen with headphones, the headphone jack on your phone could be damaged or faulty, preventing sound transfer to your headphones. Try different headphones or speakers to isolate the issue. You can also test the headphone jack using a 3.5mm cable tester app or hardware device.
On some phones, the headphone jack settings may be set to only output sound when headphones are physically plugged in. Go to Settings > Sound and see if there is a headphone jack or audio output setting you can change.
App or Media File Issues
Bugs or glitches within the WhatsApp app itself could potentially cause sound missing from status videos. Try fully closing and restarting the WhatsApp app to see if that fixes it. Also make sure WhatsApp does not have permission to mute other apps – go to app settings and check.
Unsupported video formats may not play sound properly on WhatsApp status. WhatsApp supports MP4, MOV, and 3GP formats for status videos. If the original video is in an unsupported format like AVI, MKV, or others, the sound may not play properly after conversion to MP4 for WhatsApp status.
The video file itself could also be corrupted or encoded incorrectly, causing sound issues. Re-export the video in a clean MP4 file and re-upload to WhatsApp status to test.
Network and Data Issues
Network problems like slow internet speeds or poor WiFi connectivity could potentially interfere with WhatsApp status sound. Videos may not buffer or download properly, causing audio issues.
Try viewing your WhatsApp status over different internet connections – cellular data, WiFi networks, etc to see if sound plays properly. Network congestion during peak times may affect video performance.
If you are on a limited mobile data plan, ensure WhatsApp media auto-download settings are enabled in order to hear status sounds. With auto-download off, video audio may not play.
Update WhatsApp
An outdated version of WhatsApp could be the reason behind status videos having no audio. Issues get fixed and optimizations get added in app updates. Go to your device’s app store to check for and install the latest version of WhatsApp.
On Android, go to the Play Store, tap the hamburger menu icon, select My Apps & Games, then check for WhatsApp updates. On iPhone, go to the App Store, tap your profile icon, select Updates, then check for WhatsApp update.
Clear WhatsApp Cache and Data
Corrupted cache and data files within WhatsApp can also cause a wide range of issues like sound missing from statuses. Clearing the cache and data will wipe these temporary files and refresh the app.
On Android, go to Settings – Apps – WhatsApp – Storage – Clear Cache and Clear Data. On iPhone, go to Settings – General – iPhone Storage, select WhatsApp, then tap Offload App to clear cache and data.
Note that this will delete your WhatsApp chat history and media files so make sure to backup chats first.
Update Your Phone Software
Having an outdated version of your phone’s operating system can also introduce bugs that affect apps like WhatsApp. Ensure your phone is running the latest OS version.
On Android, go to Settings – System – System Update to check for and install available OS updates. On iPhone, go to Settings – General – Software Update to update to the latest iOS version.
Factory Reset Your Phone
If all else fails, doing a factory reset of your phone may resolve persistent software issues causing problems like no audio from WhatsApp status. This will wipe your phone back to factory settings.
On Android, go to Settings – System – Reset Options – Erase All Data (Factory Reset). On iPhone, go to Settings – General – Reset – Erase All Content and Settings.
Make sure to fully backup your phone first before resetting. You’ll have to restore apps and settings after the reset completes.
Contact WhatsApp Support
In case the sound problem with WhatsApp status persists even after trying all the above steps, you may need to contact WhatsApp support for further help.
In WhatsApp, go to Settings – Help – Contact Us and send an email detailing your exact issue. Include details like your phone model, OS version, WhatsApp version, and steps taken to troubleshoot.
You can also visit the WhatsApp FAQ page for your phone platform – visit faq.whatsapp.com on your device and browse or search for sound issues.
As a last resort, you can try uninstalling and reinstalling WhatsApp completely to see if that resolves any app bugs causing sound missing from statuses.
Use a Different App
If the sound issue seems to be isolated to only WhatsApp status, you can alternatively use other apps to post and view status videos properly with audio.
Apps like Instagram, Snapchat, Facebook, and others allow short video posts similar to WhatsApp status. Upload your video there instead for sharing until the issue is resolved on WhatsApp.
For personal sharing, email or message services like Gmail and Telegram also support video files with sound that you can send to your contacts.
Conclusion
No sound on WhatsApp status videos can occur due to muted phone volume, hardware issues, unsupported video formats, network problems, bugs in the app, or outdated software. Following the troubleshooting steps like updating WhatsApp, clearing cache, factory resetting your phone, and contacting support may help resolve the issue. As a workaround, alternative apps can be used to post status videos with proper sound while the problem persists on WhatsApp.